Privacy Policy

Effective Date: 15th Oct 2025
Website: Seamlessdigital
Company: Seamless Digital Pty Ltd (“we,” “our,” “us”)

1. Overview

Seamless Digital respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, engage with our services, or communicate with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) for EU residents.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

Information you provide directly when:

  • Completing forms on our website (e.g., inquiry, contact, or subscription forms)
  • Engaging our marketing or AI automation services
  • Communicating with us via email, phone, or meetings

Examples include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Website or business URL
  • Marketing preferences

b) Usage & Technical Data

Automatically collected when you interact with our website, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and referring URLs
  • Cookies and analytics data

c) Service-Related Data

When you use our marketing or AI automation solutions, we may process:

  • Advertising performance metrics (clicks, conversions, impressions)
  • CRM or campaign data (leads, contact lists, automation triggers)
  • Client website analytics data (GA4, Ads Data Hub, etc.)

We process this information strictly to deliver agreed services and insights.

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide requested services
  • Improve our website, marketing, and automation systems
  • Deliver and optimise marketing campaigns
  • Build, train, and manage AI agents tailored to your needs
  • Send newsletters, updates, and relevant offers (only with your consent)
  • Maintain legal compliance and prevent misuse

We do not sell or rent your personal data under any circumstances.

4. Legal Basis for Processing (GDPR)

For individuals in the EU, we rely on the following legal bases for processing:

  • Contractual necessity: to deliver services you have requested
  • Consent: when subscribing to emails or newsletters
  • Legitimate interests: to improve our business operations and client experience
  • Legal compliance: when required by law or regulation

5. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Analyse traffic via Google Analytics (GA4) and Ads Data Hub
  • Improve website performance and personalise your experience
  • Track ad conversions across Google, Meta, and LinkedIn

You can disable cookies in your browser settings at any time.

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfil service delivery and legal obligations
  • Maintain accurate business records
  • Resolve disputes or enforce agreements

You can request data deletion at any time (see Section 9).

7. Data Security

We take security seriously and implement reasonable measures including:

  • Encrypted data transmission (SSL/TLS)
  • Secure password management and access controls
  • Firewalls and antivirus systems
  • Restricted access to authorised personnel only

For AI agent or automation services, client data is stored securely in controlled environments or within your own infrastructure if preferred.

8. Sharing of Information

We may share data only with:

  • Trusted service providers (e.g., hosting, analytics, CRM systems)
  • Third-party ad platforms (Google, Meta, LinkedIn) for campaign management
  • Professional advisors (accounting, legal, compliance)
  • Regulatory authorities when legally required

All third-party partners adhere to strict confidentiality and data protection standards.

9. Your Rights

Under the Privacy Act and GDPR, you have the right to:

  • Access your personal data
  • Request corrections or updates
  • Withdraw consent for marketing communications
  • Request deletion (“right to be forgotten”)
  • Restrict or object to certain processing activities
  • Request a copy of your data in portable format

To exercise your rights, please contact us via bhavin@seamlessdigital.com.au 

10. International Data Transfers

Your data may be processed by our offshore delivery team or service partners outside Australia.
All transfers are governed by appropriate data protection agreements ensuring compliance with applicable laws.

11. Third-Party Links

Our website may include links to external sites.
We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies before sharing personal information.

12. Updates to This Policy

We may update this Privacy Policy periodically.
Revised versions will be posted on our website with the updated “Effective Date.”
We encourage you to review this page occasionally to stay informed.

13. Contact Us

If you have any questions, complaints, or data access requests, please contact:

Privacy Officer – Seamless Digital
📧 bhavin@seamlessdigital.com.au
 📍 Sydney, Australia
🌐 www.seamlessdigital.com.au

Address

Sydney Australia

+61 417 711 379

bhavin@seamlessdigital.com.au

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